Policy

Shipping & Returns Policy

At ILC, we strive to offer fast and reliable shipping to ensure that your products reach you in perfect condition and on time. Please read our shipping policy below:

1. Shipping Timeframes:

   • Orders are processed within 1-2 business days.
   • Standard shipping typically takes 5-7 business days within the US International orders may take 10-14 business days, depending on the destination.

2. Shipping Costs:

   • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.
   • Free standard shipping is available for orders over $75.00

3. Shipping Methods:

   • We offer a variety of shipping options, including standard, expedited, and overnight shipping (availability may vary by location).
   • Tracking information will be sent to your email once your order ships.

4. Order Processing:

   • Orders placed after 3 PM pacific time will be processed the next business day.
   • Orders are only shipped on business days (Monday through Friday), excluding public holidays.

5. Shipping Restrictions:

   • We currently ship only within the US.
     
     
     
     
     

     1. Damaged or Lost Packages:

        • If your package is lost or damaged during transit, please contact our customer service team immediately at usimperiallifting@gmail.com
        • We will work with the carrier to resolve any issues and ensure you receive a replacement or refund.

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     Returns & Exchanges Policy

     We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return process:

     1. Return Window:

        • You can return items within 14 days of receiving your order.
        • All returned items must be in their original, unused condition with tags intact.

     2. Return or Exchange Process:

        • To initiate a return or exchange , please contact our customer service team at usimperiallifting@gmail.com with your order number and reason for the return.
          

     3. Return Shipping:

        • Customers are responsible for the cost of return shipping.
        • We recommend using a trackable shipping service to return your items, as we are not responsible for lost returns.

     4. Refunds and Exchanges:

        • Once we receive your returned item(s), we will inspect it and process a refund to your original payment method within 5 business days.
        • If you prefer an exchange, please specify the desired item in your return request. If the replacement item is unavailable, we will process a refund.

     5. Non-Returnable Items:

        • Some items are not eligible for returns, including clearance and final sale items.
        • Gift cards and digital downloads are also non-refundable.

     6. Defective or Incorrect Items:

        • If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a return or exchange at no additional cost to you.